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Our Online Business Policy
Doc's Stores have taken great care in building a loyal customer following
since 1998. That sort of thing doesn't "just happen." Our Customer Protection
Plan is provided for your complete peace of mind.
Our policy is very simple and protects both the buyer and seller.
Please ask any questions BEFORE YOU ORDER.
NEWS
We've done all the hard work for you!
We've searched the Web, high and low for the best
possible deals on your favorite products.
Just see the left page column
Warranty:
- All product sold on this site is guaranteed to be 'Brand New, Factory
Boxed and if not covered by the Factory warranty, You WILL receive a
parallel warranty for UP TO ONE FULL YEAR.
- Within the first 7 calendar days of
your receipt of your equipment we will repair or replace {at manufacturers
discretion} and return your unit at no cost to you, other than the cost of
shipping the unit back to us.
- Return Authorization can be obtained
via our web form and issued via email.
-
All Alarms/Remote Starts/Remote Controls sold on
site are Brand New, Factory Boxed and come with all original
Manufacturer's documentation. Buyer must accept the fact that the
ONLY recourse for product repair/replacement of product is through
the manufacturer ONLY. Once installation of this product has been
attempted, the manufacturer may decline to service the system under
warranty. This category of product is a FINAL SALE item
***We publish this note because installing these products
may involve unforeseeable challenges. We strongly Recommend professional
installation. We do not provide any Tech Support.
Return/Exchange Policy**
Note: No Returns accepted without required RETURN
AUTHORIZATION CODE
-
Returns on unopened products are accepted with a
minimum 15% restocking fee (shipping and handling fees are non-refundable).
-
Refunds are provided in the form of Store
Merchandise Credit:
-
An unopened item may be returned for a period of 14 days
from delivery. Our quality control seal(s) must not be broken.
-
*Shipping fees are non-refundable and are not included in
exchange or merchandise credit. - total information given with return
authorization via email only.
-
Note: if item included shipping/handling fees in price, you
will still be charged actual shipping and handling as determined by our
shipping dept.
**All Enclosures, Speaker Boxes and
special order items^ are FINAL Sales. No Cancellation, refund or
exchange possible
^*Alarms, Security Products,
Remote Starts, Vehicle Specific Accessories-Not
Returnable-see below
Orders
- Universal Subwoofer Boxes normally ship within 3-7 business days of
order processing depending upon stock location.*
UPS shipping only. UPS tracking information is emailed when product ships
*if not in stock locally, shipping can take up to 10 days
- ALL Custom enclosures are ordered direct at the time of processing.
Usual delivery times vary from 7 to 21 business days.
- If product is not currently available, you will be notified via email
and given option of cancellation of order.
- Print out your invoice page and record your invoice/order number.
This is necessary to track your order and for all future correspondence.
- Electronic accessories, adapters, interface orders: We reserve the
right to ship alternative brand items to those published.
Major manufacturers produce their line under alternative
brand names
Payment
- We accept Visa, MasterCard, Discover - ONLY U.S. issued accounts
- We accept US POSTAL Money Orders ONLY
-No Bank Checks, no Bank Money orders, No personal Checks-they will be
returned
- MONEY ORDER PAYMENT-
- Simply select 'check' payment on form
- Enter any three numbers where required
- Purchase US POSTAL Money order
- Write order number on Money Order
- Mail to address on invoice.
- Your Credit Card/PayPal Account will show Audio n More as the
Business Name
Shipping
- Most orders are processed and shipped within 48
business hours (excluding custom orders-see above)
- Selecting any upgraded (ie: 2nd day air) shipping
is optional and refers to actual shipping time and does not reflect
processing time.
- Our chosen shipper is UPS but we reserve the right
to ship via any reputable shipper.
- We reserve the right to ship certain
adapters/remotes via US Postal service.
Security
- Your personal information and email address will not be shared with
anyone. See our Privacy Statement.
- Adult Signature will be required for delivery and we ONLY ship to
credit card or PayPal 'Billing or Confirmed' address on account.
- To provide full protection to our customers we enforce the following for
all "High Value" Sales:
- After submission of an order, the credit card or PayPal account
owner will be contacted by our support personnel for completion of a
security questionnaire. This is processed by a 3rd party credit
security company and will verify identity of caller. ONLY the owner of
the account will be able to complete the this step.
- Your current "IP" address will be recorded
at checkout for security reasons
- All Customer Service questions handled via email only -see
order status page for details
Disclaimer
- We are not responsible for typographical errors. If you find one, TELL
US! We don't like them either.
- We are not responsible for manufacturers published specifications.
Again, if you find an error, tell us, and we’ll correct it
- We make no assertions as to the suitability of any manufacturers product
for any specific purpose, nor are we liable for consequences of performance,
intended or otherwise, of any manufacturers product.
- We reserve the right to ship an updated version of any product
order. Many times a manufacturer will upgrade/change a product without
any prior notice.
***Alarms, Security Products, Remote Starts
All Alarms/Remote Starts/Remote Controls/Vehicle
Specific Accessories
sold on site are Brand New, Factory Boxed
and come with all
original
Manufacturer's documentation. Buyer must accept the
fact
that the ONLY recourse for product repair/replacement
of product is through the manufacturer ONLY.
Once
installation of this product has been attempted, the
manufacturer
may decline to service the system under warranty. This
category of product is a FINAL SALE item
We publish this note because installing
these products may involve unforeseeable challenges.
We strongly Recommend
professional installation. We do not provide any Tech
Support.
Additional Information:
When you submit an order on our secure shopping cart site, you will
automatically be sent a copy of your invoice. This is all done totally
automatically. Our secure shopping system has performed flawlessly in this
manner for years. If you did not receive an invoice,
it probably was stopped by your spam filters or there is a problem with the
address provided. It does not mean your order was not accepted.
Please do not purchase the same item elsewhere because you are still
responsible for your order. Any doubts at all, contact our sales dept. We
are not responsible for our email not reaching you. Unfortunately, with the
many types of email filters employed today, we cannot be held responsible
for our email not reaching you.
If you paid with Paypal and did
not receive an invoice, please check your Paypal account to verify your
payment was sent. Then contact our sales dept ASAP and provide them with
your Paypal information.
After You Order:
Our Sales personnel cannot and will not respond to questions
pertaining to "Order Status" via telephone. See
Order Status page for
details. All communication must be via our secure
contact form.
Why?
For Security reasons and to maintain our
customer's privacy, we must receive any and all communications
concerning existing orders, addresses, etc via our secure
contact form. This eliminates
any and all miscommunications and protects our customer's personal
information.
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